1. Return Period

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. If your return request is approved, we’ll provide a return shipping label and detailed instructions on how to send your package back.

To qualify for a return:

Your item must be unopened, unused, and in its original packaging. It must be in the same condition as when you received it. You’ll need to provide your receipt or proof of purchase. Items returned without prior authorization will not be accepted.

To start a return, please contact us at support@havenglow.ca.

2. Damages and Issues

Please inspect your order upon delivery and contact us immediately if: Your item is defective or damaged, or you received the wrong item. We’ll review your case promptly and make it right as soon as possible.

3. Non-Returnable Items

Due to hygiene and safety reasons, certain products cannot be returned or exchanged, including: Opened, unsealed, or used items. Personal care and beauty products (including skincare, soaps, makeup, and hair care), custom or personalized items, hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies for a return, feel free to contact us before sending it back.

4. Allergic Reactions

We understand that every skin type is unique. If you experience an allergic reaction to any of our products: Please notify us within 48 hours of use. We may request photos or a doctor’s note to confirm the reaction was caused by one of our products. Once verified, we’ll issue a refund or store credit for the affected item.

Please note that all product information and ingredient details are provided by manufacturers and distributors. If you have ingredient concerns, consult your doctor before use or contact us for additional information.

5. Exchanges

If you wish to exchange an item, the quickest way is to return your original item first. Once your return is approved, you may place a new order for the product you prefer.

6. Refunds

Once your return is received and inspected, we’ll notify you of the status. If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process and post the refund. Refunds will not include original shipping charges unless the return is due to a Haven Glow error (e.g., wrong or defective item).

7. Questions or Assistance

If you have any questions about returns or need personalized assistance, please don’t hesitate to reach out.

Our support team is happy to help at support@havenglow.ca or (+1) 431 999 0538.